Privacy Policy

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At Vorthralkhar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personal shopping and delivery services.

Information We Collect

Personal Information

When you use our personal shopping services, we collect information necessary to fulfill your orders and provide quality service:

• Name and contact information including address, phone number, and email
• Delivery addresses and location details
• Shopping preferences, dietary restrictions, and product choices
• Payment information for processing transactions
• Communication records related to your orders and service requests

Shopping Information

To provide personalized shopping services, we maintain records of your shopping history, preferred brands, frequently purchased items, and special instructions you provide for product selection.

How We Use Your Information

Vorthralkhar. uses your personal information to:

• Process and fulfill your shopping orders accurately
• Arrange timely delivery of purchases to your specified location
• Communicate with you about order status, product availability, and service updates
• Remember your preferences to improve future shopping experiences
• Process payments and maintain transaction records
• Provide customer support and respond to your inquiries
• Send service-related notifications and promotional offers you've opted to receive
• Improve our services based on usage patterns and feedback

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you, including order processing, delivery, and payment handling
• Legitimate Interests: Processing for our legitimate business interests, such as improving services, preventing fraud, and ensuring security, where these interests do not override your rights
• Consent: Processing based on your explicit consent for marketing communications, analytics, and non-essential cookies
• Legal Obligations: Processing required to comply with legal obligations, including tax reporting and record-keeping requirements
• Vital Interests: Processing necessary to protect your vital interests or those of another person in emergency situations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our personal shoppers and delivery personnel to fulfill your orders
• With payment processors to complete financial transactions securely
• With service providers who assist in operating our business, subject to confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Protection

Vorthralkhar implements appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission using secure protocols (HTTPS/SSL)
• Secure storage of personal information with access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights and Options

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request corrections to inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information, subject to legal obligations and legitimate business interests
• Right to Restrict Processing: Request limitation of how we process your information in certain circumstances
• Right to Data Portability: Receive your personal information in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis, without affecting processing that occurred before withdrawal
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your privacy rights

To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within 30 days or as required by applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring recipients are certified under recognized privacy frameworks
• Implementing additional security measures as necessary

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our servers and service providers may be located.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• Active Accounts: Information is retained while your account is active and for a reasonable period thereafter
• Transaction Records: Financial and transaction records are retained for 7 years to comply with tax and accounting requirements
• Legal Obligations: Information may be retained longer if required by law, regulation, or legal proceedings
• Legitimate Business Interests: Some information may be retained for fraud prevention, dispute resolution, or business analytics purposes
• Marketing Data: Marketing preferences and consent records are retained until you withdraw consent or opt out

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.

Third-Party Services

Our website and services may integrate with third-party services that collect and process information. These services include:

• Google Ads Conversion Tracking: We use Google Ads to track conversions and measure advertising effectiveness. Google may use cookies and similar technologies to track your interactions with our ads and website. For more information, see Google's Privacy Policy.
• Google Remarketing: We use Google's remarketing services to show you relevant ads on other websites after you visit our site. This uses cookies to identify your browser and show ads based on your previous visits. You can opt out of Google's use of cookies by visiting Google Ads Settings.
• Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on pages, and referral sources. This information is used to improve our website and services. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Google Maps API: We use Google Maps API to provide location services and maps. When you use location features, Google may collect information about your location. See Google's Privacy Policy for details.

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

For detailed information about the types of cookies we use, how we use them, and how to manage your cookie preferences, please see our Cookies Policy.

Policy Updates

Vorthralkhar may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users for material changes
• Displaying a notice on our website for a reasonable period after changes are made

Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Vorthralkhar
6611 Menaul Blvd NE
Albuquerque, NM 87110
United States
Phone: +1 505 880 8880
Email: contact-Y3mxs9K1m

By using vorthralkhar services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.